MyAchilles - Joint account selection

Incident Report for Achilles Global Risk Management

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 15:55 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 12:51 BST

Identified

We are currently investigating an issue reported where customer accounts with joint buyer and supplier acccess are unable to navigate beyond the account type selector (buyer/supplier).

Posted Oct 20, 2025 - 11:14 BST

This incident affected: MyAchilles Networks (Supply-Line, UVDB, Middle East & Africa Network, Global Energy, Link-up, BuildingConfidence, Services and Industries, TransQ, Achilles Network, Technology, Utilities Nordics and Central Europe, Regic, Repro, StartBANK, PEMEX, BDPC - PetroPeru) and Analytics and Audit Search.